At Zatara Care, we take immense pride in offering high-quality beauty and skincare products across the UAE. Our mission is to provide products that are both effective and skin-friendly, ensuring that every customer enjoys a satisfying experience with every purchase. To maintain the highest hygiene standards and protect our customers, we have a clear and strict refund policy in place.

Please note that Zatara Care does not accept returns of opened boxes, used items, or products that are damaged after delivery. This policy ensures that all customers receive fresh, unused, and untampered products. Skincare and beauty items are sensitive in nature, and for safety and hygiene reasons, once a product is opened or used, we cannot accept it back into our inventory.

Additionally, Zatara Care does not accept returns of any damaged goods that occur post-delivery. We strongly encourage all customers to inspect their package upon receipt. If an item appears to be damaged during shipping, please contact us immediately with proof of damage (images and order details) so we can address the issue appropriately.

If a return is approved due to a valid reason, the return shipping cost will be the responsibility of the client. Zatara Care does not cover return shipping fees, and the customer will be liable to arrange and pay for the shipping of returned items.

We value transparency and honesty, and our policies are crafted with the customer’s safety in mind. If you have any concerns regarding our products or refund procedures, feel free to contact Zatara Care’s customer support team. We’re here to ensure that your skincare journey is smooth, safe, and stress-free. Thank you for choosing Zatara Care – where beauty meets care.